Airlinetrends.com
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Meeting the expectations of today’s connected passengers
This article is re-published with kind permission of “www.airlinetrends.com”. On-demand, real-time, end-to-end Expectations of airline passengers are not only shaped by how well an airline performs versus its direct competitors. They are also fuelled by standards set by experiences that consumers have in other industries, as innovative products and services in one industry raise the…
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Ryanair goes further upmarket with Business-only 737 charter service
This article is re-published with kind permission of “www.airlinetrends.com”. In the past 20 months, Ryanair has been busy upgrading its products and services, stepping up its digital innovation activities, as well as opening routes to main airport hubs in an effort to appeal more to business travellers. Now, in a surprise move, Ryanair has taken…
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Chinese airports introduce seperated security lanes by gender
This article is re-published with kind permission of “www.airlinetrends.com”. Tackling the airport security bottleneck is one of the main priorities for airports and airlines around the world with technology playing a major role in initiatives such as IATA’s ‘Smart Security’ program and Air France-KLM’s inventive biometrics-based ‘Happy Flow’ project. Low-tech approaches However, as a broad…
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Panasonic’s Waterfront concept suite lets passengers customize their inflight experience
This article is re-published with kind permission of “www.airlinetrends.com”. In a time when the personal device (smartphone, tablet) is becoming the digital controller of just about every surrounding device (think Sonos, Google Chromecast, or Philips Hue), Panasonic’s new Waterfront concept seat – unveiled at last month’s Consumer Electronics Show in Las Vegas – demonstrates ‘the…
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Boeing’s next-gen aircraft cabin
This article is re-published with kind permission of “www.airlinetrends.com”. With mood lighting now being a standard feature on new aircraft deliveries, several airlines have also started to retrofit LED lighting into their older cabins. Furthermore, besides taking a ‘generic’ approach towards mood lighting – that is, recreating sunset on evening flights and sunrise in the…
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SWISS adds a creative touch to the galley areas on its new B777-300ERs
This article is re-published with kind permission of “www.airlinetrends.com”. SWISS just took delivery of its first new B777-300ER aircraft. One of the things we like about SWISS’ new flagship interior is the creative touch that the airline and design agency Priestmangoode have added to the galley areas. Welcome Onboard On most wide body aircraft, the…
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Qantas to launch health insurance for frequent flyers
This article is re-published with kind permission of “www.airlinetrends.com”. Many airline passengers lament the traditional loyalty program format, which has become somewhat antiquated and can take forever to produce any useable benefit. But in a new loyalty tie-up with Aussie health insurance provider nib, Qantas is demonstrating that it understands how to engage people in…
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10 interesting airline passenger experience innovations launched in 2015
This article is re-published with kind permission of “www.airlinetrends.com”. At airlinetrends.com we continuously monitor the global aviation industry for product and service innovations launched by airlines in response to cultural, technological, and economic changes that influence airline customers’ needs and expectations. The top product and service innovations we have selected to be among the most…
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How F&B pre-ordering is becoming more popular with airlines and airports
This article is re-published with kind permission of “www.airlinetrends.com”. Consumer behavior is changing. Smartphones make it quick and hassle-free to order goods online, or flag a taxi via Uber. This always-on, on-demand economy has generated a sense of entitlement to fast, simple, and efficient experiences as it taps into consumers’ appetite for greater convenience, speed,…
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Virgin America lets people waiting at bus-stops explore its mood-lit cabin via Google Street View
This article is re-published with kind permission of “www.airlinetrends.com”. Virgin America has turned bus shelters in San Francisco, New York, Los Angeles, Dallas, Washington D.C., and Chicago into digitally-immersive, out of home advertisements with the help of Google Street View. This campaign plays right into Virgin America’s popular image as the hip and edgy airline…
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Finnair’s new A350 features a host of innovative passenger experience elements
This article is re-published with kind permission of “www.airlinetrends.com”. Finnair has been the first European airline to take delivery of the A350-900 and the third carrier worldwide (after Qatar Airways and Vietnam Airlines). Finnair’s 297-seat aircraft is configured in three classes with 208 seats in Economy, 43 in Economy Comfort and 46 in Business. Following…
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Lufthansa Pods at Frankfurt and Munich Airports for Bedtime Stories
This article is re-published with kind permission of “www.airlinetrends.com”. Stories are an important part of childhood. Not only do children learn language or lessons about how the world works, but storytelling also forms a strong bond between parents and their kids. Reading rituals are important, but working parents who travel a lot have to miss…