Improving the Airport Experience
To make everyone’s journey go as smoothly as possible KLM launched six initiatives that improve ease of travel through the airport and create a memorable experience.
A handcrafted installation, visualizing passengers on their way to catch a flight, elegantly highlights each of the initiatives.
KLM’s home base Amsterdam Airport Schiphol is currently the third busiest airport in Europe and continues to grow each year.
Out of over 60 million passengers, 70% choose to fly KLM and its partners.
However, with the airport getting busier each year, this requires investing every day in passengers, providing innovative, high quality and personal services on the ground to improve their ease of travel.
KLM is currently investing over two million euros daily and will continue to do so by coming up with new services almost every single day.